The information privacy policy is clearly displayed to the customer at the time of information collection
1. Purpose and scope of information collection
Scope of information use:
https://zymtaobao.com collects personal information of customers when:
· Customers directly provide: Customers directly provide including: full name, email address, phone number, address.
· Customers interact with us: We use cookies and other tracking technologies to collect some information when customers interact on the website https://zymtaobao.com
The purpose of collecting customer information is related to issues such as:
· Customer support: purchase, payment, delivery.
· Providing product information, services and support according to customer requests.
· Sending notifications of our latest programs and products.
· Solving problems arising when purchasing.
· Preventing illegal activities.
· Measure and improve our services
· In addition, we will use the information you provide to assist in managing your customer account; verify and carry out financial transactions related to your online payments;
2. Information storage time
Trung Viet Electronic Commerce Company Limited will store personal information provided by customers on our internal systems during the process of providing services to customers
or when customers request to cancel the provided information
3. Address of the unit collecting and managing personal information
TRUNG VIET ELECTRONIC COMMERCE COMPANY LIMITED
Address: No. 10, Alley 66/16/3 Ngoc Thuy Street, Group 6, Ngoc Thuy Ward, Long Bien District, Hanoi
Hotline: 0842 219 699
Website: https://zymtaobao.com
4. Means and tools for users to access and edit their personal data
· https://zymtaobao.com does not collect customer information through the website, customer personal information is collected through contact to order products, services sent to
the product order contact phone number call 0842 219 699. You can contact the above phone number to request https://zymtaobao.com to edit your personal data.
· Partners are service providers for us related to order fulfillment and are limited to the scope of necessary information as well as applying regulations to ensure security and
confidentiality of personal information
· We use services from a third-party service provider to perform some activities related to the website https://zymtaobao.com. At that time, the third party can access or process
personal information in the process of providing those services. We require these third parties to comply with all relevant personal information protection laws and security requirements
related to personal information.
· Affiliated, co-operated, outsourced programs for the purposes set out in Section 1 and always apply personal information security requirements
· Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.
· Business transfer (if any): in the event of a merger, consolidation in whole or in part with another company, the buyer will have access to the information we store and maintain, including
personal information.
5. Commitment to protecting customer personal information
At https://zymtaobao.com, protecting your personal information is very important, you are assured that the information provided to us will be kept confidential. https://zymtaobao.com is
committed to not sharing, selling or renting your personal information to anyone else. https://zymtaobao.com commits to only using your information in the following cases:
– Improve the quality of customer service
– Resolve disputes and complaints
– When required by law enforcement agencies.
https://zymtaobao.com understands that your right to protect personal information is also our responsibility, so in any case of questions or comments related to the privacy policy of
https://zymtaobao.com, please contact the customer service department of https://zymtaobao.com.
6. Mechanism for receiving and settling complaints from consumers related to the misuse of personal information for the notified purpose and scope
Step 1: Shoppers can send their complaints to TRUNG VIET Company via the following means:
• On the website to contact and comment customers
• Via complaint hotline: 0842 219 699
• By email: timhh888@gmail.com
Step 2: TRUNG VIET Company will contact the customer to find out the reason to agree on compensation (when necessary).
Note:
+ Any disputes arising between Zymtaobao and Users will be resolved on a negotiated basis.
In case the desired agreement cannot be reached, either party has the right to bring the case to a competent People's Court for settlement.
+ When it is not possible to settle through negotiation and mediation as above, the violated party gathers evidence such as emails, messages, etc. and contact Zymtaobao,
We will contact the complainant again to resolve.
+ If the case exceeds its jurisdiction, Zymtaobao will propose to transfer the case to the competent authorities. In this case, Zymtaobao still coordinates support to best protect the infringed party.
Members' personal information is committed to absolute confidentiality in accordance with the personal information protection policy. The collection and use of information of each member is only carried out with the consent of that customer, unless otherwise provided for by law.
Do not use, transfer, provide or disclose to any third party your personal information without your consent.
In the event that the information storage server is attacked by hackers, resulting in the loss of members' personal data,
we will be responsible for notifying the case to the investigating authorities in a timely manner and notifying the members.
Absolute confidentiality of all online transaction information of members including information on invoices, accounting, and digital documents
The Management Board requires individuals when registering/purchasing goods to provide all relevant personal information such as:
Full name, contact address, email, phone,...., and be responsible for the legality of the above information.
The Management Board is not responsible nor does it resolve any complaints related to the interests of that member if it considers that all personal information provided by that member at the time of initial registration is incorrect./.
When detecting that their personal information has been misused for the purpose or scope, customers call 0842 219 699 to complain and provide evidence related to the case.
We promise to respond immediately or no later than 3 working days (except Saturday and Sunday) from the time of receipt of the complaint